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TeleWare Customers
TeleWare customers include businesses of all types; common characteristics are: a large number of high profile mobile workers, a strategy to support flexible working, multiple vendor telephony solutions requiring consolidation and a common application base and a requirement to maximise the efficiency and value of voice communication in the business.
TeleWare customers include over 23% of the FTSE-100 and approaching 21% of the top 1000 blue chip national and multinational companies.
The following table shows some of our customers by vertical sector. Or click here to view all available case studies.
Banking & Financial
Overview
Financial markets are under increasing pressure to provide good customer service without increasing costs.
Aon, Axa, Nationwide, ANZ Bank, Friends Provident, HBoS, Lloyds TSB
Emergency Services
Overview
TeleWare helps emergency services must deal effectively and professionally with large numbers of calls through a variety of different mediums.
Cheshire Constabulary,Cleveland Constabulary, Northamptonshire Police
Healthcare
Overview
Providing centralised and cost effective messaging services to ensure calls are handled effectively and in a timely manner.
BUPA, Bromley Hospital, NHS Direct, National Blood, University Hospital Birmingham
Legal
Overview
TeleWare provide solutions for rapid contact to key personnel as well as to ensure voice continuity during periods of local disruption.
Ashursts, Balfour + Manson, Biggart Baillie, Crown Prosecution Service
Retail
Overview
The retail market has diverse requirements for effective communications between stores and for personnel moving between sites.
Co-op, Habitat, Hygicare, Marks & Spencer, Renault Retail Group, Sainsbury's
Telecoms
Overview
The ability to consolidate telephony applications across multi-vendor architectures is important to the technology market.
BT, Cable & Wireless, Orange, Mitel, Sky
Utilities
Overview
Deployments to ensure cost effective use of communications are key to highly competitive industries.
Aseriti (Severn Trent), Bristol Water, Central Networks, Centrica, United Utilities, Three Valleys Water, Yorkshire Water
Construction & Property
Overview
TeleWare has developed solutions specifically for rapid deployment of telephony in the construction sector.
Bovis, Costain, Montagu Evans, Tarmac
Public Sector
Overview
Demands for customer service and for high levels of accountability are met by solutions that can be deployed across muitiple sites.
City of Nottingham, Basildon District Council, Northamptonshire County Council, Suffolk County Council
Industrial
Overview
Unified messaging services provide ease of access.
British Engines, Cummins, GKN, Ford
Media
Overview
Contactabilty and the confidence that calls are not missed are key in the media.
Scottish Media, Reuters
Professional & Support Services
Overview
Professional Service organisations will typically have a requirement to ensure key personnel can work flexibly and yet ensure they are easily contactable. Maintaining high levels of customer service is key.
PricewaterhouseCoopers, Grant Thornton, Capita,
Technology
Overview
Technology organisations are typically users of complex technology solutions. Using TeleWare provides communications flexibility and ease of change to meet changing market needs.
Fujitsu, Siemens, Computacenter, LogicaCMG, Panasonic
Transport
Overview
Team working between remote users is a critical element of successful transportation companies, and TeleWare products are able to meet this need for dynamic, virtual teams.
British Airways, BAA, London Undergound , National Express
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Case Studies
Our customer base of over 500 businesses includes over 23% of the FTSE-100 and approaching 21% of the top 1000 blue chip companies.
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